Guy calls Comcast to stop service, Comcast rep gets aggressive

Please note: this conversation starts about 10 minutes in -- by this point my wife and I are both completely flustered by the oppressiveness of the rep.

So! Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka "customer retention").

The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.

What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.

This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep's repeated question -- it was clear the only sufficient answer was "Okay, please don't disconnect our service after all.").

Please forgive the echoing and ratcheting sound, I was screwing together some speaker wires in an empty living room!

InTenSity wrote:What is scarier is reading a lot of comments from people who have cancelled their services, return all the equipment and then have comcrap send collection agencies after them. I haven't dealt with this issue with them, but I had a hospital bill me $50, saying my insurance wasn't going to cover it, after getting a EOB from my insurance company saying that there was no copay. 

These companies can get away with it, because who is going to come after them? The American business model has gotten rid of all ethics, and has studied how the mob does business instead. 

The rep will probably get moved into a management position and this tape will be used to train other retention rep's on how to not go overboard.